Out-of-Pocket Payments & Reimbursement Requests
At Bastion Health, we understand that unexpected healthcare expenses can arise. Here's how you can request reimbursement for out-of-pocket payments:
Claim Eligibility
- You may request reimbursement if you've made out-of-pocket payments for services not covered by your health plan, visited a hospital not included in your plan, or exceeded your plan's coverage limit for certain services.
- Prior pre-authorization is required for non-emergency cases. Contact our Support Team to confirm authorization and reimbursement eligibility.
Required Documentation
To process your claim, you'll need to provide:
- Prior pre-authorization confirmation
- A medical report (in some cases)
- Receipt of payment
Claim Submission
- Inform Bastion Health within 72 hours of the payment and submit your claim within 1 week of receiving care.
- Access the reimbursement form via our mobile app's "We Care" section. Attach your payment receipt and submit the form for processing. Please see this section for detailed instructions on requesting reimbursements via the mobile app.
Processing Time
- We typically process reimbursements within 1 month of receiving requests, ensuring timely resolution for our valued clients.
If you've incurred out-of-pocket expenses, rest assured that Bastion Health is here to support you. Follow these steps to request reimbursement and ease your financial burden during challenging times.
Related Articles
Requesting Reimbursements
If you've made an out-of-pocket payment during a hospital visit and need reimbursement, you can easily request it through the Bastion Health mobile app. Here's how: Open the App: Launch the Bastion Health mobile app on your device. Navigate to We ...
Choosing the Right Bastion Health Plan
Selecting a health plan can feel like picking the perfect outfit—it has to fit just right. Bastion Health offers a wardrobe of plans tailored to fit your unique health needs, whether you're flying solo, managing a bustling household, or running a ...
Upgrading your Plan
At Bastion Health, we understand that your healthcare needs can change. Here's how you can upgrade your plan across different categories: Individual/Family & Seniors’ Plans Upgrades to plans with higher benefits are processed only at the time of your ...
Exclusions
Understanding the scope of your health insurance coverage is crucial, including knowing what is not covered. At Bastion Health, we strive to provide comprehensive health plans tailored to a variety of needs. However, like all health insurance ...
Health Insurance Explained
Imagine you have a safety net that catches you whenever you fall ill, ensuring that you don't hit the hard ground of expensive medical bills. That's what health insurance is like. It's a plan you join by paying a company known as a Health Maintenance ...